FREQUENTLY ASKED QUESTIONS (FAQS):
Q: Does the library offer a holds pickup service?
A: As of Tuesday, June 16, 2020 CPL offers a contactless holds pickup service.
Q: What do I need in order to pick up my materials?
A: You will need to bring your library card, (or the card that the hold has been placed on if picking up for someone else) or some sort of photo identification, such as a driver’s license. You are also encouraged to bring a bag if you are picking up quite a few items.
Q: I don’t have a library card, what can I do?
Q: What safety measures are in place?
A: We have taken precautions to ensure that this is a safe service for both staff and patrons. In order to be safe, we will:
Eliminate the need for the public to enter our branches by providing pick up service at designated spots outside of the three branches chosen to offer this service. We will have clear signage indicating where to go.
Have clearly marked spots to stand in line that ensure you are 6 feet apart from staff and other patrons at all times.
Quarantine all material for 72 hours upon return.
Regularly wipe down surfaces including doors and tables.
Staff to self-screen before they come to work.
Ensure staff are trained in and follow proper health and safety measures while working.
Q: I have fines, am I able to pay them?
A: The library is not accepting any payments at this time. You will still be able to check out material.
Q: Can I drop in to one of the open branches to pick up books without placing a hold first?
A: No, once you place your hold you will need to wait for your “holds notification” by either email or phone. Please wait until you receive the notification from us before you come to pick up your material. This will ensure that the process is as smooth and safe as possible for everyone.
Q: Am I able to come into building to use the washrooms or computers?
A: No, there will be no admittance to the building.
Q: How do I find out the latest information about the library closure and when it will reopen again?
Q: I returned my books yesterday, why are they still on my account?
A: Material is being quarantined for 72 hours prior to being processed, but no need to worry as no overdue fines will accrue.
Q: Why are there only 3 branches open for holds pickup services?
A: We want to make sure that we are operating safely. We have carefully considered our options and determined that the Albion Bolton, Caledon Village and Margaret Dunn Valleywood branches are the best locations for the holds pickup service at this time. We will continue to evaluate the service as the status of things change within the parameters set by Peel Public Health.
Q: My preferred branch is not currently offering pickup service. Am I able to pickup books at one of the branches open?
A: Yes. Please indicate which branch you will be picking material up at when placing a hold. For those that currently have items on hold that had received notification prior to the closure, library staff will be contacting you with more details.
Q: How long will material be checked out to me.
A: Regular loan periods will apply and will be displayed on your checkout receipt.
Q: How do I return material that is currently checked out?
A: Drop boxes at all branches will be open 24/7 beginning June 3, 2020. We kindly request that you only return items that will fit in the drop boxes. You may also return materials when you are picking up a hold. We are NOT accepting donations at this time.
Q: I have books checked out from before closures, will I have fines?
A: No fines will be applied for the duration of the closure.
Q: If I have fines on my account, can I still access the Digital Library?
A: Yes, the library has removed any blocks on accounts so that everyone with a library card can access our online items at this time.
Q: I have a temporary instant card; can I still use the holds pickup service?
A: Yes, but please bring some sort of photo identification, such as a driver’s license with you when picking up your holds.
Q: Can I still donate my books while the library is closed?
A: No, CPL will not be accepting book donations at this time.
Q: How do I contact the library if I have more questions?
A: Staff are responding to voicemails, emails and text messages from Monday to Friday, 10 am – 5 pm. Please call the CPL main line at 905-857-1400 and leave a voicemail, text to 416-828-7086 or email email@example.com