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Vision, Mission, Values
& Customer Service Promise


We want to be the best part of your day! Supporting a growing community across 700 square kilometers, we offer services, collections and programs in our seven branches. Located in small villages as well as urban centres, these hubs serve as the cornerstones of the community, connecting people to information and each other. With an ever expanding number of digital tools, we provide access to downloadable eBooks and streaming movies and music. Whether connecting, collaborating or creating in our spaces or discovering and getting inspired from the comfort of home, all is possible – and free – with your library card.

Our Vision

To be the heart of our community – building and connecting a thriving, engaged, and informed Caledon.

Our Mission

We empower community connections, spark innovation and creativity, and energize the transfer of knowledge.

Our Values

Service Excellence

Caledon Public Library values each and every customer. We understand that every decision we make affects how people experience the library and because of that, our goal is to deliver an exceptional experience.

Lifelong Learning and Literacy

We recognize the importance of literacy and know that the desire to learn and grow is lifelong. We provide the tools to help individuals achieve their goals.

Innovation, Intellectual Freedom and Creativity

We encourage intellectual and artistic curiosity and support the right to seek and receive information from all points of view without restriction.

Community and Partnership

We value team work, partnerships and shared successes. We will lead, partner, or collaborate to support a strong and growing Caledon.

Trust, Inclusion, and Equity

We acknowledge individual needs, experiences, and cultures, and we are committed to fair and inclusive access, a sense of belonging and dignity, and reflecting representative voices.

Commitment to Staff

We continuously strive to create a climate of employee engagement, success, curiosity, and support. We encourage and value staff as they introduce new services and lead change in their unwavering commitment to serving Caledon.

Integrity and Accountability

We respect the need for fiscal and environmental sustainability. We are committed to informed planning and responsible stewardship.

Our Customer Service Promise

Caledon Public Library values you – each and every customer. Our goal is to deliver an exceptional experience. We will:

    • always be welcoming, respectful and approachable
    • work as an efficient and informed team to provide the best sources of information
    • to be attentive, listen and do our best to communicate effectively

We want to be the best part of your day!